Frequently Asked Questions
Where do you pick-up from?
For Colombo Safari we pick up at most locations around the Colombo city area – if you are staying in Negomobo we can arrange a private car to make the trip as Tuk Tuks are not able to go on the highway in between. Cruise ship booking start at the Galleface hotel as per the details of the cruise bookins here.
Can we change the time of the safari?
Yes, of course we can nearly do anything to meet our customers needs – custom safaris can easily be arranged they at 59USD per person just contact us at email@example.com.
Can we make changes to the safari?
Yes of course! Please let us know what attractions you’d specifically like to see, or which you’d rather not. We’re happy to help you plan your ideal Safari, contact us on firstname.lastname@example.org to get started on planning the ideal safari for you.
Do you give discounts for children?
Of course, children aged between 6-12 are half price, children aged 6 and under ride for free. Please just email us after you receive your booking confirmation and advise us if you have children (and their age) and we’ll amend your invoice.
How many people fit in one Tuk Tuk?
Two adults fit comfortably in a Tuk Tuk so your tour may use more than 1 Tuk Tuk. The price is per person, so you don’t pay any extra for additional Tuk Tuks. We have also found that we can fit 2 adults and 1 child in the Tuk Tuk quite comfortably, or even 2 adults and 2 toddlers. We’ve had customers that wanted three people in the back to be more social and we can accomodate this of course, too! Just remember it might be a bit cozy.
If you want to be sure, then please just check with us, by emailing us at email@example.com.
What if I want to cancel or reschedule my tour? Do I get a refund?
If you’d like to cancel your tour, please contact us via phone, Whatsapp or email more than 48 hours in advance. This way we can notify our team of drivers and guides and we can give you a full refund.
If you’d like to reschedule your tour, please let us know more than 48 hours in advance. We don’t charge extra for rescheduling, but letting us know in advance is best so that we can arrange our team for you.
We understand that some circumstances make it difficult to give advance cancellation notice. If you must cancel last minute, please contact us via phone and we will discuss refunds depending on the situation.
Are prices per Tuk Tuk or per person?
Our rates are per person, not per Tuk Tuk. For a full list of our prices and the tours available, click here.
What are your rates?
All Safaris at 49 USD per person, kids under 6 are free and up to 12years old are half price. Custom safaris are dependant upon your desired time and what you want included.
What safaris do you offer?
We offer 3 standard Safaris:
- City Safari – A 4 hour tour for anyone who wants to experience the city of Colombo.
- Food Safari – A 5 hour tour covering the hotspots and authentic food stops (food included) throughout Colombo
- Gala Safari – A 5-6 hour tour that covers it all! Yes food and drinks included!!!
We can also work with you to come up with your own tour, contact us at firstname.lastname@example.org to design your own tour.
What payment methods do you accept?
We accept payment in cash on the day and credit card payment via the Tab app. Payment can be made in preferably US$ or Sri Lankan Rupees. We will also accept any foreign currency if that’s all you have.
What should I bring?
There are a couple of things we recommend you bring for your safari tour. Make sure you pack:
- Camera to capture all of the sights
- MP3 player (android or iOS) to crank your beats all day
- Some extra cash if you want to purchase souvenirs
- Sunscreen (make sure you are protected with the open roof tuk tuks)
- Snacks and refreshments (quantity will obviously depend on which Safari you are on)
Would it just be the two of us or would there be a larger group?
This purely depends on the amount of bookings on the day. We run our Safari’s regardless of the number of people that are booked in. If you want to be are, then just contact us at email@example.com.